Pen Author Refund Policy

At Penauthor, we do not offer refunds or credits for our services. We charge based on the agreed-upon scope of work and provide three free revisions. In certain cases, the number of revisions can be negotiated and finalized as per the client’s needs. We do not hold credit for unused words or services. However, if there are any issues with the content delivered, we offer three free revisions within 7 days of submission. This revision is meant to address any concerns or issues you may have with the content. This policy is clearly outlined in the Process Document shared with every client before payment is made.

Tenure to Avail Paid Services

No orders from the previous financial year can be carried forward to the next financial year. All clients must utilize their paid services within 2 days of payment. If an extension is needed, it can be negotiated with your salesperson and resolved accordingly.